Guest Information

Frequently Asked Questions

Everything you need to know before your stay at Marisol Punta Cana. Open any question below for a quick answer.

01Where is Marisol Punta Cana located?

We are located at Cañas del Este, Building C, Apartment 403, Punta Cana 23000, Dominican Republic. The exact map and driving directions are available in our Location section.

02How many guests can stay in the apartment?

The apartment accommodates a maximum of four guests. Suitable arrangements include one guest, one couple, one couple with two children, or up to four guests/two couples.

03Are children welcome?

Yes. Families are welcome, and the apartment can accommodate one couple with up to two children, provided the total number of guests does not exceed four.

04Are pets allowed?

No. To protect the apartment and ensure a comfortable environment for every guest, pets are not permitted.

05How do I check availability or book?

Use the Check Availability button on our website or contact us through WhatsApp at +1 (908) 922-0617. Please include your arrival date, departure date and number of guests.

06What are the check-in and check-out times?

Your confirmed check-in and check-out times will be included in your reservation details. If you need an early arrival or late departure, contact us in advance; requests depend on availability.

07Is Wi-Fi included?

Yes. Complimentary Wi-Fi is included with your stay. Connection details are provided with the apartment access information.

08Does the apartment have air conditioning?

Yes. The apartment has air conditioning to keep the interior comfortable during your stay in Punta Cana.

09Is the kitchen fully equipped?

Yes. The kitchen includes the principal appliances and essentials for preparing meals, including a cooktop, oven, microwave, coffee maker, toaster and blender.

10Is there a television in the apartment?

Yes. A Smart TV is available for guest entertainment. Guests may sign in to their own compatible streaming accounts and should sign out before departure.

11Is there a swimming pool?

Yes. Guests have access to the shared residential swimming pool. Please follow the posted community rules and pool hours during your stay.

12Is parking available?

Yes. Free parking is available within the residential community. Vehicle and access details may be requested before arrival.

13Is there an elevator?

Yes. The building has elevator access for convenient arrival and departure from Apartment 403.

14Is there security at the property?

Yes. Marisol Punta Cana is located within a residential community with controlled access and security. Guests must follow the community entry procedures.

15Does the apartment have laundry facilities?

Yes. Laundry facilities are available for guests, making the apartment convenient for both short vacations and longer stays.

16How close are the beaches and attractions?

The apartment offers convenient access to Punta Cana beaches, shopping, restaurants and entertainment. Travel time varies by destination and local traffic.

17Can I purchase an all-inclusive resort day pass?

Some Punta Cana resorts offer independently purchased day passes with selected facilities, food and beverages. Availability, inclusions and prices are controlled by each resort and should be confirmed directly before visiting.

18Are smoking, parties or events allowed?

Please respect the apartment and the residential community. Smoking inside, disruptive parties and unauthorized events are not permitted. Full house rules are provided with your reservation.

19What identification or booking information is required?

The primary guest may be asked to provide a valid government-issued ID and the names of all guests for reservation and community access purposes. Specific instructions are sent after booking.

20What is the cancellation policy?

The cancellation terms shown during booking apply to your reservation. Review them before confirming, as conditions may vary by rate, dates or booking channel. Contact us if you need help understanding your reservation.