100%
Full Refund
Cancel within 24 hours after booking when check-in is at least 7 days away, or cancel at least 14 full calendar days before the scheduled check-in date.
Marisol Punta Cana
Cancellation & Refund Policy
Clear, balanced terms for direct apartment reservations. This policy explains when a guest may receive a full refund, partial refund or no refund, and how approved refunds are returned.
Accommodation service — no physical product returnsMarisol Punta Cana provides short-term accommodation. Therefore, this page governs reservation cancellations and monetary refunds rather than the return of physical goods.
50%
Partial Refund
Cancel between 7 and 13 full calendar days before check-in. Fifty percent of the refundable accommodation amount will be returned.
0%
No Refund
Cancellations less than 7 full calendar days before check-in, same-day cancellations, no-shows and unused nights after check-in are non-refundable.
Section 01
How Cancellation Time Is Calculated
Deadlines are calculated using the local time in Punta Cana, Dominican Republic, and the scheduled check-in date shown in the booking confirmation. A cancellation is effective when the written request is received by Marisol Punta Cana or recorded by the booking platform.
Section 02
How to Request a Cancellation
Send the request in writing by email or WhatsApp and include the primary guest’s name, reservation number, arrival date and reason for cancellation. Reservations made through a third-party platform must normally be canceled through that platform.
Section 03
Cancellation by Marisol Punta Cana
If Marisol Punta Cana cancels because the apartment cannot be safely or lawfully provided, the guest will receive a 100% refund of amounts paid directly for the affected reservation. When appropriate and accepted by the guest, we may offer comparable alternative dates instead.
The refund is limited to the amount paid to Marisol Punta Cana for the reservation. Unless required by applicable law, we are not responsible for separate airline tickets, transportation, visas, tours or other third-party costs.
Section 04
Major Property Issue
If a serious condition makes the apartment unavailable or materially uninhabitable, notify the owner as soon as reasonably possible, preferably within four hours of discovery, and allow a reasonable opportunity to correct the issue.
If the issue cannot be corrected and the guest must leave, an appropriate full or proportional refund may be issued for the affected nights after review of the circumstances and supporting evidence.
Section 05
Events Beyond Either Party’s Control
Weather, flight changes, illness, transportation problems and personal emergencies do not automatically create a refund outside the schedule above. Mandatory law and any applicable booking-platform major-event policy will be honored.
If the property becomes officially inaccessible or cannot lawfully operate, we will evaluate a refund or date change. Travel insurance is strongly recommended for unexpected events.
Section 06
Non-Refundable Situations
- No-show or failure to complete check-in.
- Late arrival, voluntary early departure or unused nights.
- Removal or cancellation caused by a material violation of house rules, unauthorized guests, parties, illegal activity or unsafe conduct.
- Dissatisfaction with ordinary neighborhood conditions, weather or personal preferences not caused by a material listing inaccuracy.
- Failure to provide required identification or guest information.
Section 07
Date Changes
Requests to change dates are subject to availability and any difference in price. Submit requests at least 14 days before check-in whenever possible. An approved date change is not complete until confirmed in writing.
If a change cannot be approved, the original reservation remains active and the cancellation schedule continues to apply.
Section 08
Refund Method and Timing
Approved refunds are returned to the original payment method whenever possible. Marisol Punta Cana will normally initiate an approved refund within 5–10 business days. Banks, card networks and booking platforms may require additional processing time.
Non-refundable payment-processing, currency-conversion or third-party platform fees may be excluded where permitted and disclosed. Required tax adjustments will be handled according to applicable rules.
Section 09
Security or Damage Deposit
A refundable security or damage deposit, when collected, is separate from the accommodation refund schedule. The remaining balance will normally be released or returned after checkout and inspection, subject to documented deductions authorized by the booking terms and applicable law.
Section 10
Third-Party Bookings and Mandatory Rights
When a reservation is completed through Airbnb, Booking.com, Expedia or another platform, that platform’s displayed cancellation, refund, payment and dispute rules apply to the extent required by the reservation agreement. If there is a conflict, mandatory consumer law and the terms accepted during checkout prevail.
This direct-booking policy must be presented before payment and accepted as part of the reservation. Nothing in it excludes rights that cannot legally be waived.
Need to Cancel or Request a Refund?
Contact us in writing and include your reservation details. We will review the request under the policy accepted with your booking.